Careers

Join our team and help change lives through innovative health technology

NeuroMetrix is a publicly-traded, innovative healthcare company that develops and markets wearable therapeutics and point-of-care tests that help consumers and physicians better manage chronic pain, nerve diseases, and sleep disorders.

Available Positions

Digital Marketing Manager

Waltham, MA Learn More

Digital Marketing Manager

Full Time Position • Waltham, MA

NeuroMetrix, based in Waltham, MA, is a commercial stage health tech company combining neurostimulation and digital medicine to address chronic health conditions including chronic pain, sleep disorders, and diabetes.  Our mission is to help people reclaim their lives from chronic pain with our disruptive digital health technology.

The company is revolutionizing the treatment of chronic pain through its latest innovation, Quell wearable pain relief technology This 100% drug-free over-the-counter connected device and app are designed for the 100 million Americans living with chronic pain.

We are looking for a Digital Marketing Manager who will report to the Director of E-Commerce.

This is a very broad role that while strategic in nature, requires a tremendous amount of hands-on execution.  You won’t be flying solo though.  You will have access to agencies and other outside vendors on specific initiatives and for those, we are looking for someone who has exemplary project management skills.  You will be the liaison between marketing, product management, sales … and other key functions within the organization.

Responsibilities

  • Managing the Quell website and online customer experience.
  • Campaign management and analytics, SEO/SEM, online media planning, content management, email marketing, social media and mobile.
  • Managing E-commerce presence and supporting online retail partnerships.
  • Content creation and development to optimize SEO and build the brand.
  • Integrating and managing customer data across multiple touchpoints to support digital marketing programs.
  • ROI Measurement and reporting.
  • Managing project budgets, timing and deliverables.

Requirements

  • Five plus years of digital experience, specifically Search Engine Marketing, web site management, project management and digital marketing.  Consumer product experience ideal.
  • Agency or smaller, fast-growth/entrepreneurial company experience preferred.
  • Fanatical about measurement and tracking results as well as staying on the cutting-edge of the latest and greatest innovations in digital marketing.  Experience using marketing automation tools preferred.
  • SEO and SEM experience with skills in Google Analytics and Adwords a top priority.  Skills in email marketing, e-commerce, social media, mobile marketing, content management, web analytics, web site usability, are all highly desired.
  • Strong project management skills and attention to detail.
  • Proven communication and influencing skills – with colleagues, vendors and customers.
  • Plays well with others
  • Can gather and synthesize market trends and competitive intelligence and turn them into online strategies and programs.

Education

  • Bachelor’s degree, preferably in a marketing-related field.

About NeuroMetrix

NeuroMetrix was founded as a spinoff from the Harvard-MIT Division of Health Sciences and Technology in 1996.  Building on its roots in diagnostics technology, NeuroMetrix applied the same science to develop its lead product, Quell®, an over-the-counter wearable therapeutic technology for chronic pain. Quell is integrated into a digital health platform that helps patients optimize their therapy and decrease the impact of chronic pain on their quality of life. The company also markets DPNCheck®, a rapid point-of-care test for diabetic neuropathy, which is the most common long-term complication of Type 2 diabetes. NeuroMetrix maintains an active research effort and has several pipeline programs.

In January 2018, the company announced a $26 Million collaboration with GlaxoSmithKline (GSK) to Develop and Expand Access to Quell Wearable Pain Relief Technology.

Our offices are located in Waltham, Massachusetts on top of a hill overlooking the Cambridge Reservoir. The office space is bright and open. The company itself is small enough where you will have the opportunity to interact with people in all departments, including engineering, marketing and finance. The office is friendly and down to earth, no suit required.

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Customer Service Representative

Waltham, MA Learn More

Customer Service Representative

Full Time Position • Waltham, MA

About NeuroMetrix

NeuroMetrix is a publicly-traded, innovative healthcare company that develops and markets wearable therapeutics and point-of-care tests that help consumers and physicians better manage chronic pain, nerve diseases, and sleep disorders. They have recently launched a new premium wearable pain relief device that is FDA cleared OTC for day or night treatment of chronic pain. The company is making a significant investment in the new consumer health division and the Customer Care team is growing to support the growth of the brand and division. We are looking for a Customer Care Representative (CCR).

NeuroMetrix Location:

NeuroMetrix is conveniently located in Waltham MA. It is easily accessible from Boston and the western suburbs. It is
also a reasonable commute from the northwest and southwest suburbs.

Job Summary:

Responsibilities will be both internally and externally focused. CCRs serve as the front line to customer support and care and will proactively assist customers on the use of NeuroMetrix equipment. The position will require great attention to detail and be responsible for trouble shooting our customers issues ranging from product use, expectations, technical resolution, general clinical questions, returns/refunds, and other general inquiries. The CCR will take orders from consumers and continually surprise and delight our customers. CCRs will also work with the Sales team to help grow and maintain the customer base.

This position is visible to all levels in the company and it reports to Senior Manager of Customer Care. CCR’s will be outward facing to encourage collaboration with other departments. The position requires a close working relationship with other members of the Customer Care team as well as the ability to take ownership and work independently in areas of direct responsibility.

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Product Marketing Manager - Quell® Wearable Technology

Waltham, MA Learn More

Product Marketing Manager - Quell® Wearable Technology

Full Time Position • Waltham, MA

NeuroMetrix is a dynamic, fast growing health technology company with the mission to empower people to regain their quality of life.   Our latest innovation, Quell, is a patented wearable technology that treats chronic pain without drugs.  We are looking for a results-driven Product Marketing Manager to help accelerate our growth.  The Quell team is entrepreneurial and requires the candidate to lead, innovate and influence stakeholders at all levels.  The position reports to the Director of Consumer Marketing.

Ideal candidates will be comfortable operating in a small company, fast paced environment and will be resourceful and flexible. We are looking for an independent self-starter who will also be a team player and strong project manager willing to tackle projects in multiple areas simultaneously. Strategic thinking and planning are required and this person must have a strong propensity towards action including executing with excellence and attention to detail. A “delighter” would be a high level of comfort with clinical and technical information and the ability to translate data into relevant claims for sales and marketing.

As the Product Marketing Manager, you will:

  • Lead upstream and downstream marketing activities for the Quell product line including new product development, launch preparations and demand planning
  • Develop and execute marketing strategy for major launches and industry events including the Las Vegas Consumer Electronics Show (CES)
  • Lead product concept development, including concept testing and other creative testing requirements
  • Lead development and application of product claims across communications
  • Contribute to content development for website, email campaigns, press releases
  • Create compelling collateral including photo and video shoots and written materials
  • Continuously evaluate user experience including onboarding materials such as Quick Start Guide, User Manual and App experience (monitor consumer feedback on Quell platform and make app development recommendation accordingly)
  • Manage packaging projects, balancing needs to reduce costs and maintain premium brand
  • Liaise with on-site Customer Care and Engineering teams, and off-site Manufacturing team
  • Collaborate with HealthCare Professional sales team including engagement with nationally known healthcare institutions and key opinion leaders
  • In partnership with Healthcare Professional Sales team, lead trade show strategy for both healthcare professionals and consumers
  • Oversee trade show execution for all shows, competitive intelligence and Healthcare Professional Affiliate program

Ideal profile

  • 7+ years of product management/consumer marketing experience, preferably with a premium over-the-counter (OTC) healthcare, technology or direct to consumer product.
  • 10+ years of related business experience, healthcare/technology industry experience is a plus.
  • Experience launching new products, ideally in the medical device/wearable technology space.
  • Motivated self-starter with a collaborative team mindset.
  • Strong project management and marketing communications skills including attention to detail.
  • Proven verbal and written communication and influencing skills – with colleagues, vendors and customers.
  • Ability to interpret data/information and synthesize into implications, insights, and action plan.
  • Prior experience working with agencies/vendors is ideal
  • Bachelor’s degree, preferably with a science or marketing/communications major. MBA or Master’s degree is a plus but not required.
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